01
Monitoring
Technical monitoring exists for internal operations and customer support. External metric publication depends on dedicated integration and validation.
02
What to expect.
02
Incidents
Relevant incidents will be communicated to affected customers through contractually defined channels. This page does not list fictional incidents.
03
SLA
Any SLA, response window, or availability level depends on the signed plan, proposal, or contract.
Contacts
When there is impact, communication should be direct.
01
Support and operations: [email protected].
02
Contractual communications: [email protected].
03
Customer-specific channels may prevail when defined in contract or SOW.