01
Monitoring
Technical monitoring exists for internal operations and customer support. External metric publication depends on dedicated integration and validation.
01 · INCIDENTS AND AVAILABILITY
Incident and availability policy.
This is an information page about communications, support, and incident response. It is not a real-time status dashboard and does not present uptime, regions, or incident history without validated operational source data.
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What this policy covers.
02
Incidents
Relevant incidents will be communicated to affected customers through contractually defined channels. This page does not list fictional incidents.
03
SLA
Any SLA, response window, or availability level depends on the signed plan, proposal, or contract.
Contacts
When there is impact, communication should be direct.
01
Support and operations: suporte@velqory.com.
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Support requests: support.velqory.com.
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Customer-specific channels may prevail when defined in a contract or written project scope.