Velqory Showroom
E-commerce and retail
Resolve customer questions, supplier docs and returns from one private knowledge base.
The problem
Where the work actually breaks today.
Online and physical retail generate constant questions and a flood of supplier and order paperwork. Velqory turns both into fast, grounded answers.
Product
What Velqory does for this sector.
Resolve customer questions, supplier docs and returns from one private knowledge base.
Surface
The shape of the working surface.
A schematic of the product surface this sector lives in — not a real screenshot. The detail is intentionally low so buyers focus on the shape of the work, not pixel polish.
Modules
The capabilities that ship in this sector pack.
Every module is private, EU-hosted and configurable per tenant.
Support answer assistant
Draft replies grounded in your policies, products and order data.
Returns handling
Triage returns against policy and assemble the paperwork automatically.
Supplier document desk
Parse price lists, datasheets and certificates into a usable catalogue.
Product copy drafting
Draft consistent product descriptions from supplier datasheets.
Order document lookup
Find invoices, shipping docs and tickets for any order from one search.
Product compliance
Keep certificates and labelling documents per product, ready for audit.
FAQ & macro builder
Turn repeated questions into maintained answers and reply macros.
Feedback reporting
Summarise tickets and reviews into actionable product themes.
AI use-cases
Concrete AI tasks your team triggers in a click.
Each use-case is a real action with a measurable operational outcome.
Draft a support reply
OutcomeFaster first responses without sacrificing policy accuracy.
Check a return against policy
OutcomeConsistent return decisions every agent can stand behind.
Generate product copy
OutcomeList new products faster with on-brand descriptions.
Find order documents
OutcomeResolve a dispute with the invoice and tracking in hand.
Summarise customer feedback
OutcomeSee what is driving tickets and fix the root cause.
Integrations
Where it plugs into the systems you already run.
Indicative integration surfaces — the catalog is extended per engagement.
- StorageEU-hosted document storage
- CommunicationShared email inbox
- IdentitySSO / identity provider
- Industry-specificE-commerce platform
- CommunicationHelpdesk
Security & residency
Private by default, EU-hosted, audited.
Velqory runs in our EU-resident infrastructure with role-based access, full audit trails and your data isolated by tenant.
EU data residency
Documents, embeddings and metadata stay in EU data centres under EU contracts.
Role-based access & SSO
SSO with your identity provider; roles and document ACLs enforced server-side.
Full audit trail
Every read, write and AI decision is logged with user, source and timestamp.
Private models
No customer document or prompt is used to train shared models — ever.
Implementation plan
From scoping to operation in a few weeks.
A four-phase rollout, sized to your data and your team.
- Phase 1
Discovery & scoping
We map your documents, sources and the decisions they feed, then agree the success metrics and the EU-hosted environment.
Duration1 week
- Phase 2
Pilot on a real workflow
We connect one source and one workflow, tune extraction and classification on your own data, and validate output with your team.
Duration2–3 weeks
- Phase 3
Integration & rollout
We wire the validated workflow into your systems, set roles and audit trails, and onboard the wider team.
Duration2–4 weeks
- Phase 4
Operate & improve
We monitor accuracy and adoption, extend to adjacent workflows, and report on the operational gains against the agreed metrics.
DurationOngoing
Start
Open the conversation with this sector pinned.
Book 20 minutes and we map your documents, sources and decisions against this pack.