Legal
Legal & Compliance
Velqory's public policies and terms. Each opens as a full document and can be printed or saved as PDF.
- Cookie PolicyWhich cookies and local storage the Velqory website uses, why each one is needed, how long it lasts and how to change your choice.
- Cookie Consent NoticeThe consent notice shown on your first visit, what Accept and Reject do, where your choice is stored and how to change it later.
- Sub-Processor ListThe third parties that may process personal data for Velqory, what each one does and where processing can take place, including outside the EEA.
- Data Processing Agreement (DPA)The Article 28 GDPR terms that apply when Velqory processes personal data for a customer: instructions, sub-processors, transfers and deletion.
- Data Retention & Deletion PolicyHow long Velqory keeps each category of personal data, when legal obligations apply, and how to ask for your data to be deleted.
- Privacy PolicyWhat we collect, the lawful basis, where it is processed, and your GDPR rights.
- Security & Trust StatementWhat Velqory states about security today: HTTPS, card data kept with the payment provider, incident handling and the frameworks used as guidance.
- Vulnerability Disclosure PolicyHow to report a security issue in velqory.com and its subdomains, what is in scope, and how Velqory acknowledges and handles the report.
- AI Usage & AI Transparency PolicyHow Velqory uses AI in its services and in its internal work, which providers may process data, and where human review applies.
- Acceptable Use PolicyWhat you may and may not do on the Velqory website, a Blog account, Client access or contracted services, and what follows a breach.
- Service levels (SLA)Velqory does not publish a general service level: availability, support hours and response times are set in each proposal or contract.
- Refund & Cancellation PolicyHow cancellation of contracted work and refunds are handled, when the law requires a refund, and how to report a billing error.
- Terms of ServiceThe terms that govern Velqory's services.
- Commercial TermsProposals, payments and invoicing.
- Website Accessibility StatementVelqory's aim to meet WCAG 2.2 level AA on its website, the measures in place, the known limitations and how to report a barrier.
- GDPRHow Velqory applies Regulation (EU) 2016/679 to its work.
- NIS2Cyber-risk management and incident reporting under Directive (EU) 2022/2555.
- ISO/IEC 27001Information-security management system control mapping.
- SOC 2Operational trust-services control preparation and evidence.